Privacy Policy

Alsahwa Estate Pty Ltd (ABN 30 680 267 903) (“we”, “us” or the “Company”) is committed to privacy protection. At https://alsahwa.com/ (“this site”), we understand the importance of keeping personal information private and secure. This privacy policy (“Privacy Policy”) describes generally how we manage personal information and safeguard privacy. If you would like more information, please don’t hesitate to contact us.

Insofar as we collect personal information via our website, this Privacy Policy forms part of, and is subject to the provisions of, our Website Terms of Use (https://alsahwa.com/website-terms).

We care about your privacy:

• We will never rent, trade or sell your email address to anyone.
• We will never publicly display your email address or other personal details that identify you.

The Australian Privacy Principles

We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) (“Privacy Act”). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the “Australian Privacy Principles”.

What is “personal information”?

Personal information held by the Company may include your:

• name and date of birth;
• residential and business postal addresses, telephone and mobile numbers, and email addresses;
• bank account and/or credit card details for agreed billing purposes;
• any information that you provided to us by you during your account creation process or added to your user profile;
• preferences and password for using this site and your computer and connection information;
• dining, event and booking details, including date, time, party size, special requests and dietary requirements or restrictions;
• payment information, including credit card details, collected when making reservations, purchasing gift cards, or making purchases through this site, our booking platform (SevenRooms), or our gift card platform (Wrapped); and
• any information that you otherwise share with us.

Information provided to PayPal

Where you choose to pay via PayPal, all such purchases are processed securely and externally by PayPal. Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to PayPal, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address and billing/postal address).

How we may collect your personal information

At this site, we only collect personal information that is necessary for us to conduct our business as a restaurant, event space and online retailer.

Information that you provide to us

We may collect personal information that you provide to us about yourself when you:

• use this site, including (without limitation) when you:
  • make a reservation or booking for dining or an event through this site or via our booking platform (SevenRooms);
  • purchase any products, services or gift cards through this site, our online store, or via our gift card platform (Wrapped);
  • submit an event enquiry or request a quotation for a private event;
  • create a user account or add information to your user profile; or
  • complete an online contact form or leave a review;
• make a reservation or booking by telephone, including providing your name, contact number, email address, party size, dietary requirements or restrictions, and payment details;
• provide information to us through marketing or event enquiry forms; or
• send us an email or other communication.

IP addresses

This site may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. The Company collects and manages IP addresses as part of the service of providing internet session management and for security purposes. The Company may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this site.

Cookies

This site uses “cookies” to help personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. There are two types of cookies that may be used at this site: a persistent cookie and a session cookie. A persistent cookie is entered by your web browser into the “Cookies” folder on your computer and remains in that folder after you close your browser, and may be used by your browser on subsequent visits to this site. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer. Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you. The Company extends the same privacy protection to your personal information, whether gathered via cookies or from other sources.

You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this site.

Why we use cookies

This site uses cookies in order to:

• remember your preferences for using this site;
• manage the signup process when you create an account with us;
• recognise you as logged in while you remain so. This avoids your having to log in again every time you visit a new page;
• facilitate e-commerce transactions, to ensure that your order is remembered between pages during the checkout process;
• show relevant notifications to you (eg, notifications that are relevant only to users who have, or have not, created an account or subscribed to newsletters or email or other subscription services); and
• remember details of data that you choose to submit to us (eg, through online contact forms or by way of comments, forum posts, chat room messages, reviews, ratings, etc).

Many of these cookies are removed or cleared when you log out but some may remain so that your preferences are remembered for future sessions.

Third party cookies

In some cases, third parties may place cookies through this site. For example:

• Google Analytics, one of the most widespread and trusted website analytics solutions, may use cookies de-identified data about how long users spend on this site and the pages that they visit;
• Google AdSense, one of the most widespread and trusted website advertising solutions, may use cookies to serve more relevant advertisements across the web and limit the number of times that a particular advertisement is shown to you; and
• third party social media applications (eg, Facebook, Instagram and LinkedIn) may use cookies in order to facilitate various social media buttons and/or plugins in this site.

How we may use your personal information

Your personal information may be used in order to:

• verify your identity;
• assist you to place orders through this site;
• process any purchases of products and/or services that you may make through this site, including charging, billing and collecting debts and shipment of products to you;
• make changes to your account;
• respond to any queries or feedback that you may have;
• conduct appropriate checks for credit-worthiness and for fraud;
• prevent and detect any misuse of, or fraudulent activities involving, this site;
• conduct research and development in respect of our products and/or services;
• gain an understanding of your information and communication needs or obtain your feedback or views about our products and/or services in order for us to improve them; and/or
• maintain and develop our business systems and infrastructure, including testing and upgrading of these systems,
• and for any other purpose reasonably considered necessary or desirable by the Company in relation to the operation of our business.

From time to time we may email our customers with news, information and offers relating to our own products/services or those of selected partners. Your personal information may also be collected so that the Company can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.

When we may disclose your personal information

In order to deliver the products/services you require or for the purposes set out above, the Company may disclose your personal information to organisations outside the Company. Your personal information may be disclosed to these organisations only in relation to this site, and the Company takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

We may share your personal information in the following circumstances:

• With Service Providers: We share information with third-party service providers, operators, and partners who assist us in providing services (e.g., payment processors, email service providers, hosting providers). These providers are contractually obligated to use your information only for the purposes specified.
• For Marketing Purposes: With your consent, we may share information with marketing and advertising partners to deliver targeted advertising relevant to your interests.
• Legal Requirements: We may disclose your information if required by law, regulation, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

Contacting us about privacy

If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, please contact us by email or by post as follows: [email protected].

Access to your personal information

In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Australian Privacy Principles. All requests for access to your personal information must be directed to the Privacy Officer by email or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.

In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would:

• be unlawful
• have an unreasonable impact on another person’s privacy; or
• prejudice an investigation of unlawful activity.

We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.
If we refuse to give you access, we will provide you with reasons for our refusal.

Correcting your personal information

We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.

Storage and security of your personal information

We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration. In our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all of our electronic information. Likewise, we take all reasonable measures to ensure the security of hard-copy information.

Third party websites

You may click-through to third party websites from this site, in which case we recommend that you refer to the privacy statement of the websites you visit. This Privacy Policy applies to this site only and the Company assumes no responsibility for the content of any third party websites.

Redirection to PayPal, SevenRooms and Wrapped

When you choose to pay via PayPal, you may be automatically redirected to PayPal in order to complete the required payment. The payment page provided by PayPal is not part of this site. We are not privy to any bank account, credit card or other personal information that you may provide to PayPal, other than information required to process your order and deliver your purchased items to you (eg, your name, email address and billing/postal address). We recommend that you refer to PayPal’s privacy statement for more information about how PayPal collects and handles your personal information. When making reservations or event bookings through SevenRooms, your personal information (including name, contact details, dietary requirements and payment information) is collected and processed by SevenRooms in accordance with its own privacy policy. We recommend that you refer to SevenRooms’ privacy policy for further information. Where you purchase a gift card through Wrapped, your personal information (including name, email address and payment details) is collected and processed by Wrapped in accordance with its own privacy policy. We recommend that you refer to Wrapped’s privacy policy for further information. Credit card details collected via our booking or gift card platforms are processed securely in accordance with applicable payment card industry standards.

Re-marketing

We may use Facebook and/or Instagram re-marketing services to advertise to previous visitors to this site based upon their activity on this site. This allows us to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you. Such advertising may be displayed inside Facebook or Instagram. Meta may use cookies and/or pixel tags to achieve this. Any data so collected by Meta will be used in accordance with their own privacy policies. None of your personal information is reported to us through these services.
Facebook and Instagram have enabled an AdChoices link that enables you to opt out of targeted advertising.

CCTV and Security Monitoring

Our premises are monitored by closed-circuit television (CCTV) cameras for the purposes of safety and security. CCTV footage may capture images of individuals visiting or attending our restaurant and event spaces. This footage is treated as personal information and will be handled in accordance with this Privacy Policy and the Australian Privacy Principles. CCTV footage is stored securely, accessed only by authorised personnel, and retained for a limited period unless required for an ongoing security, legal, or insurance matter. CCTV footage will not be disclosed to third parties except where required or authorised by law, or where necessary to investigate a security incident or protect the safety of our staff and guests.

Changes to this Privacy Policy

From time to time, it may be necessary for us to revise this Privacy Policy. Any changes will be in accordance with any applicable requirements under the Privacy Act and the Australian Privacy Principles. We may notify you about changes to this Privacy Policy by posting an updated version on this site.

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If you require any further information about the Privacy Act and the Australian Privacy Principles, you can visit the Federal Privacy Commissioner’s website (see www.privacy.gov.au).