alsahwa estate primary

Refunds and Returns Policy

In Store and Online Refunds and Exchanges Policy:

  • Returns and Exchanges Period:
  • Customers may request a refund or exchange within 30 days from the date of purchase for homewares and miscellaneous items.
  • Fresh produce, honey, and plant items are unable to be refunded or exchanged.
  • Incense, soap, Tea and any perishable items are unable to be returned or exchanged.
  • Eligibility for Refunds and Exchanges:
  • Faulty products are available for refund, repair or replacement. 
  • To be eligible for a refund or exchange or repair, items must be unused, in their original packaging, and accompanied by the original receipt.
  • Exclusions:
The following items are non-refundable and non-exchangeable:
  • Perishable goods, including fresh produce, tea, honey, incense, and bath products.
  • Items marked as final sale.
  • Custom or personalised orders.
  • Refund Process:

Refunds will be processed to the original payment method. Please allow 5 business days for the refund to reflect in your account.

  • Exchange Process:

Exchanges will be processed once the returned item is received and inspected. If the requested exchange item is unavailable, a store credit will be issued.

  • Damaged or Defective Items:

If you receive a damaged or defective item, please contact us at [email protected] within 48 hours of receiving the product. We will arrange for a replacement or issue a full refund.

  • Contact Information:

For all returns, exchanges and queries, please contact [email protected]

Online Refunds and Exchanges Policy:

  • Returns and Exchanges Period:
  • Customers may request a refund, exchange or store credit within 30 days from the date of purchase for homewares, gardening supplies, and kitchen products. 
  • Perishable items, plant items are unable to be refunded or exchanged, unless item has arrived damaged.
  • Eligibility for Refunds and Exchanges:
  • Faulty products are available for refund, repair or replacement. 
  • To be eligible for a refund or exchange or repair, items must be unused, in their original packaging, and accompanied by the original receipt.
  • Exclusions:
The following items are non-refundable and non-exchangeable:
  • Perishable goods, including fresh produce, tea, honey, incense, and bath products.
  • Items marked as final sale.
  • Custom or personalised orders.
  • Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

  • Refund Process:
Refunds will be processed to the original payment method. Please allow 5 business days for the refund to reflect in your account.
  • Exchange Process:

Exchanges will be processed once the returned item is received and inspected. If the requested exchange item is unavailable, a store credit will be issued.

  • Damaged or Defective Items:

If you receive a damaged or defective item, please contact us at [email protected] within 48 hours of receiving the product. We will arrange for a replacement or issue a full refund.

  • Contact Information:

For all returns, exchanges and queries, please contact [email protected]

Online purchases cannot be returned in store and must be returned through online channels. 

Store items can not be returned online, only in store.

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