Refunds and Returns Policy

In Store and Online Refunds and Exchanges Policy:

Customers may request a refund or exchange within 30 days from the date of purchase for homewares and miscellaneous items.
Fresh produce, honey, and plant items are unable to be refunded or exchanged.
Incense, soap, Tea and any perishable items are unable to be returned or exchanged.

Faulty products are available for refund, repair or replacement.
To be eligible for a refund or exchange or repair, items must be unused, in their original packaging, and accompanied by the original receipt.

The following items are non-refundable and non-exchangeable:

Perishable goods, including fresh produce, tea, honey, incense, and bath products.
Items marked as final sale.
Custom or personalised orders.

Refunds will be processed to the original payment method. Please allow 5 business days for the refund to reflect in your account.

Exchanges will be processed once the returned item is received and inspected. If the requested exchange item is unavailable, a store credit will be issued.

If you receive a damaged or defective item, please contact us at [email protected] within 48 hours of receiving the product. We will arrange for a replacement or issue a full refund.

For all returns, exchanges and queries, please contact [email protected]

Online Refunds and Exchanges Policy:

Customers may request a refund, exchange or store credit within 30 days from the date of purchase for homewares, gardening supplies, and kitchen products.
Perishable items, plant items are unable to be refunded or exchanged, unless item has arrived damaged.

Faulty products are available for refund, repair or replacement.
To be eligible for a refund or exchange or repair, items must be unused, in their original packaging, and accompanied by the original receipt.

The following items are non-refundable and non-exchangeable:

Perishable goods, including fresh produce, tea, honey, incense, and bath products.
Items marked as final sale.
Custom or personalised orders.

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.